Message from Tolero:
“We are working to resolve ongoing issues with our system maintenance. At this time we do not have a specific estimate for when the game servers will be available. Our goal is to make the games available as soon as possible. However we would like to advise players that the service may continue to be unavailable this evening. We will continue to provide updates as we have them.
“As a thank you for your understanding and patience during this downtime, all Premium and VIP players who have logged into their account in the past 30 Days (as of 6:00AM Eastern time on 2/14/2013) will receive 250 Turbine points. In addition, all VIP players who have logged in during the same period will have their accounts credited 1 day of VIP time for each day of downtime, plus 1 additional day. All points and additional time will be granted automatically as soon as our regular service is restored and stable.
“Thank you again for your patience and understanding.”
Although it’s upsetting that the servers are going be down for who knows how long they are at least talking compensation for the downtime. DDO is a product and a lot of us are paying for it so it’s good to see that they are trying to make the customer less upset. I personally would like the game back but I’ll take what I can get.
FYI: This downtime is Turbine wide affecting Dungeons and Dragons Online, Lord of the Rings Online and Asheron’s Call.