If you walk up to Kruz to True Reincarnate or Lesser/Greater Reincarnate and he won’t let you it’s not your fault. When Turbine is giving us back all our outfits it somehow bugs out reincarnation. In order to combat this they are turning Kruz off when they dump all those outfits in our mail.
From Turbine: “Kruz, the Reincarnation Trainer, may become unavailable for short periods of time in the coming days. We are temporarily making him unavailable during periods where our outfit returns are taking place on a server by server basis to prevent a possible issue with reincarnations. If you attempt to reincarnate and find Kruz unwilling to participate, check back in a couple of hours.”
I think this is a good thing. I’d rather wait a bit to reincarnate then have it possibly bug out and lose my Epic Destiny experience or have the plethora of other things that could possibly happen.